I had to renew my train season ticket this morning. I was flabbergasted to discover that my fare had increased by 11%. Clearly you’ve been saving money by not advertising the fare change and I must applaud your attitude to cutting costs. Having said that it would still have been good to know in advance.
After recovering from the initial shock I began to ponder the implications of such a hefty price increase. A rate of inflation would be about 3% so you have added an additional 8% to the cost of travel. I’m actually looking forward to a commensurate improvement in the level of service.
I expect that 8% fewer services will be delayed or cancelled. This may well improve services enough that only 1 in 10 trains are delayed which would be great. I could even manage to get to work on time every day for nearly a fortnight given averages.
I expect that staff will be 8% more helpful. This might be a bit of a stretch as it would require doubling the number of helpful staff as my experience is that only 1 in 12 staff are helpful. Curiously the same proportion actually go out of their way to be obstructive. The other 10 just seem to stand around gossipping.
I expect that the station will be 8% cleaner or at least that rubbish will be removed 8% more often. i.e. about once ever 11 hours.
I expect the train to be 8% less crowded. Given the price increase I suspect more people will choose to drive to work so you may actually exceed my expectations on this point.
I imagine that you are getting the idea now. I expect a general 8% improvement in the service to match the 8% above the inflation rate increase in fees. Kindly arrange for this to be delivered or reduce the fees accordingly.