Daily Archives: 15 October 2007

Tiscali and BT

As I may have mentioned I recently moved house to le château de grenouille.  Part of the harrowing experience that is moving house involves sorting out all the utilities and services that we, as consumers, have bought into.  Most companies have excellent and efficient procedures in place to ensure that the process of moving house is straightforward and efficient.

For example:

  • The Hung Council credited my Council Tax to the new address and sent me a bill that arrived the day after I moved in;
  • Gritish Bas sorted out my bills, transferred credits and sent me a lovely “Welcome to your new home” pack..which was dull so I threw it away..but that’s beside the point;
  • Both water companies just changed the address on the bill and reissued it to the new address.

Why then can’t BT and Tiscali be as efficient.

Tiscali cut my broadband connection off on 6th September when they should have cut it off on the 17th.  This was irritating but I figure that you’re allowed one mistake as long as you say sorry.  The call centre didn’t say sorry, in fact I’m not certain what they said as the call centre staff had such thick accents that I had trouble understanding them. 

Worse than cutting me off early they have so far failed utterly to reconnect me.  I’ve had to endure six long weeks without a broadband connection at home.  I’m reminded of poor Drunken Spaniel and how she endured a similar issue.

BT have also failed to live up to their part of the contract to supply me with a telephone service.  On Monday 8th my phone mysteriously stopped working.  I rang the free phone number from my mobile (which I’m now told isn’t actually free) for an hour in order to report the fault.  They told me that it would be fixed within 24 hours.  Fair enough, thought I, sometimes things break.  24 hours later I rang them back, the phone is still as dead as a dodo.  Every day for the past week has had me calling back to query why my phone still isn’t working.  Apparently it’ll only take another 24 hours.

Well I’ve watched 24 and if Jack Bauer can do all the things he does in that show then BT can certainly fix one little fault.  It’s hardly too much to ask is it?

Anyway, I lost my rag at them both on Friday and cancelled them both.  I’m going with Virgin and a cable service for my phone and broadband and I’m getting some TV chucked in for the same price.

If you have my Tiscali email address please delete it.  I’ll get a new one next week and will probably let you know what it is eventually.

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