This should make you chortle if you’ve ever “worked the helpdesk like a bitch”. It’s a genuine helpdesk request received today from a team leader in the company that I work for.
Category: Arrears system
Title: Joint ARC/OCV’s
Nature of Request
Please state clearly what the problem or improvement is, add a list of alternatives that you have considered and then a suggested course of action.
There is a problem and it does not work. The system copies the address which is the incorrect address.
Yes, that’s right: “There is a problem and it does not work”. Really specific so as to assist the IT staff in locating and rectifying the problem. I mean, honestly, why did I devise error codes for all the common errors? Why did I bother to capture each error and display it on screen for the user to provide feedback?
For fun, that’s why. I suppose I should be grateful that it’s been narrowed down to one of the 17 databases that are in production use.
In other news: At what point does enough coffee become too much coffee? In mugs please.