Daily Archives: 23 August 2007

Helpdesk

This should make you chortle if you’ve ever “worked the helpdesk like a bitch”.  It’s a genuine helpdesk request received today from a team leader in the company that I work for.

Category: Arrears system
Title: Joint ARC/OCV’s
Nature of Request
Priority:
Critical
Please state clearly what the problem or improvement is, add a list of alternatives that you have considered and then a suggested course of action.

There is a problem and it does not work.  The system copies the address which is the incorrect address. 

Yes, that’s right:  “There is a problem and it does not work”.  Really specific so as to assist the IT staff in locating and rectifying the problem.  I mean, honestly, why did I devise error codes for all the common errors?  Why did I bother to capture each error and display it on screen for the user to provide feedback?

For fun, that’s why.  I suppose I should be grateful that it’s been narrowed down to one of the 17 databases that are in production use.

In other news:  At what point does enough coffee become too much coffee?  In mugs please.

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