Firstly I would like to thank you for the diligence with which you answer the phone. I don’t think I’ve ever worked for a company that routes calls so quickly to me. Even when they aren’t for me. I do have one small quibble that is hardly worth mentioning really except that it does tend to consume quite a large chunk of my day to resolve. It’s my own fault really. I just don’t know how to say no.
When taking a call for another person it would be simply smashing if you could glean the following information from the caller before putting the call through to me.
- The name of the caller.
- The company that they are calling from.
- The reason that they are calling.
I know that it seems petty but I like to be able to greet my callers by name rather than merely saying “Hello, who is this?”. You can see how this may appear more professional to some people and thereby give the company a better reputation in the long run.
I receive a large amount of sales calls from various companies. The vast majority of these are simply a waste of time for me and for the caller and I’d much rather do some work that tell someone why I don’t want to talk to them. Also I’ve already used up my monthly allocation of sales call patience. I’d be ever so grateful if you could either take a message which I will ignore or simply hang up on them.
For future reference you may wish to inform cold callers that I have a policy of never buying from companies that harass me. I work on the basis of using only companies with a unique selling point that I am after, that have been personally recommended to me by my peers, or that I actively seek out. If they got my name from a list that they bought then I’m just not interested.
I also don’t ever want to speak to BT again in my entire life.
If the caller is one of our field agents with a problem it would be wonderful if you could first determine if the problem is a technical one or one where your own area of expertise is sufficient to resolve the problem. This will save the embarrassment of my putting the call back through to you when I have discerned the reason for the call.
Thank you in advance
The Magnificent Frog